FAQ’s Frequently Asked Questions
Do you ship internationally?
Yes – we are happy to send pieces internationally. Duties and taxes are not included in the shipping price and vary from country to country.
How do I figure out my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. You can also try this website and this PDF. We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.) If you live in the US and need a ring sizer, please email us and we will do our best to help you.
How do I know if something is in stock?
We do our best to ensure items on line are in stock. However, due to traffic in the store and on line, items will occasionally sell out before showing as out of stock online. We will notify you of any issues with your order as soon as possible! You can also email us at email@example.com or call us at 506 862-9124. We are here to help!
How long do I have to cancel an order?
If you need to cancel an order you must email us within 4 hours of when you placed your order. Many pieces are custom made and once production begins on them they cannot be cancelled or returned. If you are unsure if something is a final sale, please email us.
How do I know if something is returnable?
If you have a question as to whether your item is returnable, please email or call us. Some rings are not able to be resized, others may incur a resizing fee. Please contact us before ordering if you are unsure. Catbird Alphabet and Heart Rings are not considered custom and do NOT incur a sizing fee – if you need to exchange for another size you only pay for shipping. (Or a local jeweler can often resize rings for you.)
Do you take phone orders?
Yes we do. Please call us at 506 862-9124 to place an order
Do you require signature on delivery?
We require signature on delivery for items over $500. If you need us to make an exception to this, please inform us at the last stage of the Checkout process when placing your order. We reserve the right to require signatures for certain orders.
Do you have sales? What!? Why NOT!?
We know. It confuses and upsets a lot of people and for that we truly (really) feel sad and the need to explain. We work diligently to keep a fair mark up on all of our items, 365 days a year. We do not ever mark anything up with the intention of putting it on sale. So what you get is fair and even pricing, year round. What you don’t get is jacked-up prices, with a crazy sale every once in a while. (That said – we do dish out some special offers to our readers here and there so make sure to subscribe!)
Care of your SNAZ designs
SNAZ designs only uses sterling silver, one of the most beautiful and lustrous of all metals. With proper care, your SNAZ design will retain its beauty and character for many generations to come.
The First Rule Of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so SNAZ designs strongly encourages you to wear your SNAZ deisgns every day!
All your SNAZ designs jewellery can age with beauty given the right care. We recommend you clean your pieces on a regular basis with hot soapy water, rinse, and store them dry in an air tight plastic bag.
Dish soap works well. If you see signs of oxidization on the silver, this can be removed with a silver polishing cloth or a liquid silver cleaner. These products can be purchased at most jewellery or department stores. Be careful not to leave your pieces in the cleaner for more than a minute. We always recommend washing your piece thoroughly after it has been in commercial liquid silver cleaner.
If you have any questions or are not satisfied with the results of your cleaning efforts, please do not hesitate to contact the studio for further instruction or to arrange a complimentary professional cleaning.
We love to hear from you! Please let us know how we can better serve you. We strive to get back to you within 48 hours.
Address: 80 Assomption Blvd, Moncton, NB
Phone: (508) 862-9124
Business Hours: Monday – Friday 10am – 5pm Atlantic Standard Time, Saturday 10an -3pm
or email us: firstname.lastname@example.org